WebGym Desk
WebGym Desk - Privacy Policy
Updated 22 September 2026
1. App and operator
This policy applies to WebGym Desk, published and operated by WebGym, for teams and counter devices at spaces using WebGym. Contact: support@webgym.uk.
2. Usage modes
In Team mode, staff sign in with their account to access schedules, participants and attendance according to their permissions. In Counter mode, an administrator pairs a device to display operational information, including check-in QR codes. This is not the member app and it does not process payments.
3. Data processed
We may process staff identification and authentication data, space membership, an optional profile photo, schedules and participant information needed for operations, attendance changes and the identity of the person making them. Counter data includes device name and identifier, linked space, pairing and revocation status, online status and session/QR identifiers. Notification tokens, app version, platform and technical diagnostic and security logs may also be processed.
4. Camera, photos and notifications
The camera may scan a pairing QR code or take a profile photo. Photo library access allows you to select a profile photo. Permissions are requested when you use the relevant function. Selected photos are uploaded to save your profile. Notifications depend on applicable permissions and preferences. The camera is not used to identify people, record video, process payments or scan member documents.
5. Purposes
We use data to authenticate staff, provide authorised operations, record attendance and changes, pair and revoke devices, refresh QR codes, deliver notifications, diagnose issues and protect the service against abuse.
6. Sharing
We do not sell personal data. The app uses WebGym infrastructure and service providers needed to operate it, including Firebase/Google services for authentication, databases, hosting, analytics, diagnostics and messaging. Operational and device data may be visible to authorised users at the space according to their access.
7. Retention and requests
Data is retained while needed to provide the service or for operational, security or legal reasons. Unlinking a device or signing out does not delete a staff account or the space’s records. You can request access, correction or deletion through your space or WebGym support. See the account and data deletion page to distinguish these requests.