WebGym Desk
WebGym Desk - Account and data deletion
Updated 22 September 2026
Team access and Counter mode
WebGym Desk, operated by WebGym, supports staff account sign-in and pairing of counter devices. Signing out, revoking access to a space and deleting data are different operations.
Remove a counter device
An authorised administrator can sign in at admin.webgym.pt, open WebGym Desk settings, find the device and revoke or unlink it. The device can also be unlinked from its status screen in the app. This removes counter access; it does not delete staff accounts or attendance history.
Request account or data deletion
Email support@webgym.uk with your account email, space name and whether you are requesting deletion of a staff account, personal data or device data. For a device, include its name in the dashboard if available. Do not send passwords. We may verify your identity or authority before processing the request. Contact your space as well when requesting deletion of data it manages.
Data in scope
For devices, a request may cover the pairing record, technical authentication identity, identifiers and connection status. For staff, specify the personal data or account you want deleted. Account deletion does not mean all operational records held by the space are deleted.
Records that may be retained
The space may retain attendance and other records for operational, contractual or legal needs. Technical logs may also be needed for security or legal reasons. The scope of your request and any applicable limitations will be clarified during processing. For member data, contact the space or WebGym support.